How businesses are using agentic automation to thrive
“It brings the best of artificial intelligence and automation to reality and supports our clinical and care employees to continue to do what they do best: caring for our residents,” added Bhayat.
“You don’t have nurses or doctors wasting valuable time on manual data entry,” added Graves. “They can be 100 per cent focused on the care outcomes of their patients.”
Expanding the role of AI role across industries
Alongside the healthcare industry, agentic automation is being adopted at scale across many industries including manufacturing, finance, retail, government and the higher education sector. This trend is expanding to different parts of organisations, beyond administrative and finance functions.
“With agentic automation, we’re now seeing use cases in HR, marketing, and even at the executive level, so it’s unlocking all this data that exists within the organisation. It’s enabling someone like a COO or a CEO to access it directly through an agent.”
For example, the insurance claims process is being revolutionised through agentic automation technology. “Agents can read an assessment document, enter the details into the insurer’s system, email an assessor and manage the whole process end-to-end. An agent can sit on top of this administrative process and take the strain off employees whose focus should be on delivering outcomes for their customers in the fastest possible time,” says Graves.
To fully leverage agentic automation, enterprises can use pre-designed models, such as invoicing or medical models. They can then use the UiPath platform interface to train the model with customer-specific terms before piloting business use cases.
As AI technology continues to develop at speed, all enterprises are undertaking a digital transformation of some scale, explains Graves. “The value of agentic automation is that it integrates across their organisation so they can deliver things very quickly, with little risk, through an intelligent platform that can scale and grow as they do.”
Discover how agentic automation is reshaping the future of business at the UiPath Agentic Automation Launch event, taking place virtually on Friday, 2 May. Get started on your automation journey with UiPath.
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